FAQ

Are you planning your stay at Gervanne Camping?

Here you’ll find answers to the most frequently asked questions about our accommodation, pitches, services and life on site.

And if you can’t find what you’re looking for, Catherine, Sonia and Marion are always on hand at reception to help.

Arrival, departure and timetable

What are the arrival and departure times?

➡️ Touring pitches: arrival from 2 pm, departure between 8:30 am and 12 noon.
During the low season, other arrival or departure times may be possible by prior arrangement with reception.
➡️ Rental accommodation: arrival from 4 pm, departure between 8:30 am and 10 am.
Please arrange a time for the departure inspection with reception the day before.
You may leave before 8:30 am, but your €250 security deposit (credit card pre-authorisation) can only be released after we have checked the accommodation.
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Can we arrive late or leave early?

Yes, you can! Just let reception know.

Can we choose our location?

Yes, you can let us know your preferences when booking:
– sunny or shaded,
– close to the swimming pool and sanitary facilities, or in a quieter area,
– by the river or on the upper part of the campsite.
We always do our best to accommodate your preferences, subject to availability.

Can I book adjacent pitches?

Yes, it’s possible!
Just let us know when you book. We’ll always do our best to place families or friends together, subject to availability.

What is the minimum number of nights I can book?

For touring pitches, you can book a stay from just one night.

For rental accommodation, the minimum stay depends on the time of year and the type of accommodation you choose. Available dates and minimum stay requirements are shown when you make your booking.

Rental accommodations

Is there a parking space for each rental accommodation?

Yes, each rental accommodation has its own parking space nearby.

What is included with the rental accommodation?

Each accommodation includes :

  • Crockery, kitchen utensils, fridge, microwave and coffee maker,
  • Pillows, comforters and blankets,
  • Terrace with garden furniture.

Bed linen, towels and tea towels are not provided, but can be hired on request.

Is there a television?

Some accommodations are equipped with TV (channels 1 to 6).
The bar-restaurant broadcasts major sporting events on request.

Is there accommodations suitable for people with limited mobility (PLM)?

Yes, Chalet Origan complies with PMR standards:
no steps, wider doors, walk-in shower, accessible furniture, step-free terrace.

Campsites

Can I add an extra tent or car to my pitch?

Yes, you can add an extra tent, car or motorcycle on the same pitch, as long as you don’t exceed the maximum surface area and capacity (7 people).

A surcharge may apply in some cases.

Do the campsites have electricity?

Yes, all of our campsites have an electrical hookup. Electricity is available for an additional fee when you make your reservation.

The electrical outlets are rated at 6 amps, with the option to upgrade certain sites to 10 amps.

You’ll need a European (CEE) plug to plug in your device. If you don’t have an adapter, we can lend you one at the front desk in exchange for a deposit.

Animals

Are pets allowed?

Yes, pets are welcome under certain conditions:

Up-to-date vaccination record and compulsory identification,

Permanently leashed,

Bags available at reception.

Pets are allowed on pitches throughout the season.
Pets are only allowed in rental accommodation out of high season, with prior authorization from the management.

They must not be left alone, or allowed to climb onto beds and sofas.

A vacuum cleaner can be lent for cleaning before departure.

Swimming pools and rivers

Can you swim in the Drôme and Gervanne rivers?

Yes, the Drôme runs alongside the campsite and offers several natural bathing spots.
Water levels vary according to the season, and water quality is checked every month.
The cooler Gervanne(often 10°C cooler) is perfect for fishing or dogs.
Fishing is regulated (1st category, license required) and no-kill is encouraged.

Is the pool heated and supervised?

Yes, it’s heated. The pool is supervised during peak hours in July and August.
An adult-only time slot is available every morning from 9am to 10am for leisure swims.

Which swimsuits are allowed?

Only bathing suits are allowed.

Shorts, boardshorts and Bermudas are forbidden, for reasons of hygiene and to keep the pumps running smoothly.

It’s also an ecological gesture: bathing shorts retain a lot of water when they leave the pool, which increases water loss.

What are the pool opening times?

The pool is open daily from 9 a.m. to 8 p.m. from April 1 to September 30.

From 9 a.m. to 10 a.m., the pool is reserved for adults who want to swim in peace. Starting at 10 a.m., the whole family can enjoy it.

The pool is heated.

Bikes and mobility

Are there bike rentals?

Yes, you can rent directly from reception:

  • Electric mountain bikes and mountain bikes for adults,
  • Mountain bikes and children’s bikes,

    with helmets, baby seats, padlocks and route maps.
    Rentals are available by the half-day, day or week.
    A deposit is required for electric bikes.

Is there a charging point for electric cars?

Yes, 2 minutes’ walk from the Mirabel-et-Blacons village parking lot (Espace des Cascades).
Network: eborn, charging by RFID badge (type 2 socket).
It is forbidden to plug a vehicle into the sockets on pitches or rentals (risk of overheating).

On site

Is there a restaurant at the campground?

Yes, there’s a restaurant and bar right on the grounds of Gervanne Camping.

The restaurant is operated independently of the campground, and its days and hours of operation may vary depending on the time of year. Feel free to ask at the front desk for more information during your stay.

Can we buy some bread and run a few errands nearby?

Yes! The village grocery store, “Près d’ici,” is right next to Gervanne Camping. There you’ll find bread, everyday items, and local products.

It is open throughout our operating season, from April through September. Its days and hours vary depending on the time of year: please ask at the front desk for the current schedule.

Is there Wi-Fi?

Yes. Free Wi-Fi is available around the restaurant, and a paid connection is also available at the campsites.

We’re in the countryside, and the internet connection is shared among the campers: so the speed may vary and isn’t always comparable to what you have at home. It’s also a chance to unplug a little during your vacation!

What activities are offered at the campground?

In the summer, we offer activities for all ages: water activities, sports, workshops, nature outings, social evenings, and more…

Some activities take place regularly, while others vary depending on our activity leaders, the campers’ interests, and, of course, the weather.

That is why we plan the program the week before the events: it allows us to tailor it as best as possible to the conditions and atmosphere at the time.

If you’re already planning next year’s vacation, we won’t be able to give you the exact schedule just yet… but there will definitely be plenty of activities this summer!

Rates, payment and taxes

What payment methods are accepted?

We accept :

  • Credit card,
  • Species,
  • ANCV vacation vouchers(paper and e-vouchers)
  • Bank transfer.

What are the payment terms for rentals?

  • 30% deposit on reservation,
  • The balance 30 days before arrival.
    In the event of non-payment, the reservation may be cancelled.

What are the payment terms for the campsites?

  • 70€ deposit on reservation,
  • Balance on arrival.

How much is the tourist tax?

Tourist tax is payable by everyone over 18.
The amount is set by the communauté de commune de la vallée and indicated at the time of booking (since 2025: €0.66 per night and per adult).

Cancellations and insurance

What happens if I have to cancel my reservation?

  • Pitches: without insurance, cancellations made more than 30 days before arrival may be reimbursed on presentation of medical proof, minus a €15 administration fee. After this deadline, no refund is possible.
  • Rentals: without insurance, cancellations received more than 30 days prior to arrival will incur a €15 handling fee and a €60 handling fee. After this period, no refund is possible.

How does trip cancellation insurance work?

You can take it out at the time of booking (or up to 48 hours later).
It is offered through our partner Neat, adapted according to the type of stay:

  • 70% refund without reason
  • 100% reimbursement on presentation of supporting documents.

What should I do if my arrival is delayed?

Simply inform reception: your pitch or rental is reserved for 24 hours, without any reduction in price.

After this time, it may be reallocated and the sums paid will be retained by Gervanne Camping.

Transport and access

How do I get to and around the campsite?

  • Bus: stop right in front of the campsite (line D28 Crest ↔ Die)
  • Railway station: Crest, 10 minutes by car.
  • Cabs: available on request from reception.
  • On-site bike hire for local trips.

Is the campground separated by a road?

The campground is divided into two sections, but you don’t have to cross the road to get from one to the other. A pedestrian walkway built under the bridge makes it easy to move between the two areas, whether on foot or by bike.

More questions?

Didn't find the answer you were looking for?

After you make your reservation, you’ll receive a mobile app with all the useful information, including schedules, activities, contact details, and tips.

Catherine, Sonia, and Marion are always available to help you. Please feel free to contact us by phone, email, or in person at the front desk during your stay.